Proper Procedure for Non-Emergency Work Order Requests

PROPER PROCEDURE FOR NON-EMERGENCY WORK ORDER REQUESTS

When you notice something maintenance wise that needs repair in your labs, offices, hallways, bathrooms, etc. that is NON-EMERGENCY,  ALWAYS put the request in Reaction via this link:  https://reaction.scs.illinois.edu/physicalPlant/.   Please be as detailed as possible in your description of the maintenance issue.

Examples of NON-EMERGENCY work orders include, but are not limited to, the following and DO NOT require a CFOP:

-Broken hood sashes(glass, tracks, rollers, etc.)

-Leaky faucets & sinks(slow drips not causing safety or flooding issues)

-Heating/Cooling Issues(if not affecting temperature sensitive research experiments/equipment)

-Lights or electrical outlets not working properly

-Most carpentry requests(drawers off track, fixing cabinets, tile replacement, etc.)

Examples of NON-EMERGENCY work orders that DO require a CFOP include, but are not limited to, the following:

-Stripping/waxing floors or cleaning carpets

-Removal of refrigerators & freezers

-Any repairs related to personal lab equipment(water baths, chillers, etc)

While the F & S crafts/trades people try to get to your request as quickly as possible, please know they have a 2-week window to complete non-emergency repairs.  However, they may be backed up on work orders submitted before yours or need to order parts for your maintenance repair that may stretch the repair beyond the 2-week timeframe.  If nobody from F & S has responded to your request after the 2 week timeframe, please let me know so I can follow up and get them there.

Please try to refrain from calling/emailing someone on the SCS Facilities and Safety Team(Danielle, Ron, Karla, Shane, Chad) with non-emergency requests as it may be delayed due to someone being out of the office, in meetings, or otherwise unavailable to check emails or voicemails in a timely manner.  One of us is ALWAYS checking Reaction and will get to your request as quickly as possible.  This also ensures your request does not get “lost in the shuffle” of emails if you put it in Reaction.

I encourage all lab groups to put this email in a binder or hung up somewhere so it can be referred to as needed.  This information will also be on the SCS Building Outages/Important Notices blog:  www.scsbuildingoutages.blogspot.com.

If you have any questions or concerns, please let me know.

Thanks,

Danielle Cruzan
OFFICE SUPPORT ASSOCIATE
School of Chemical Sciences
University of Illinois at Urbana-Champaign
505 S Mathews, 106 Noyes Lab | M/C 712
Urbana, IL 61801
217.300.6582 | dcruzan@illinois.edu
www.scs.illinois.edu



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