Wednesday, September 11, 2019

Proper Procedure for Non-Emergency Work Order Requests



When you notice something maintenance wise that needs repair in your labs, offices, hallways, bathrooms, etc. that is NON-EMERGENCYALWAYS put the request in Reaction via this link:   Please be as detailed as possible in your description of the maintenance issue.

Examples of NON-EMERGENCY work orders include, but are not limited to, the following and DO NOT require a CFOP:
-Broken hood sashes(glass, tracks, rollers, etc.)
-Leaky faucets & sinks(slow drips not causing safety or flooding issues)
-Heating/Cooling Issues(if not affecting temperature sensitive research experiments/equipment)
-Lights or electrical outlets not working properly
-Most carpentry requests(drawers off track, fixing cabinets, tile replacement, etc.)

Examples of NON-EMERGENCY work orders that DO require a CFOP include, but are not limited to, the following:
-Stripping/waxing floors or cleaning carpets
-Removal of refrigerators & freezers
-Any repairs related to personal lab equipment(water baths, chillers, etc)

While the F & S crafts/trades people try to get to your request as quickly as possible, please know they have a 2-week window to complete non-emergency repairs.  However, they may be backed up on work orders submitted before yours or need to order parts for your maintenance repair that may stretch the repair beyond the 2-week timeframe.  If nobody from F & S has responded to your request after the 2 week timeframe, please let me know so I can follow up and get them there.

Please try to refrain from calling/emailing someone on the SCS Facilities and Safety Team(Danielle, Ron, Karla, Shane, Chad) with non-emergency requests as it may be delayed due to someone being out of the office, in meetings, or otherwise unavailable to check emails or voicemails in a timely manner.  One of us is ALWAYS checking Reaction and will get to your request as quickly as possible.  This also ensures your request does not get “lost in the shuffle” of emails if you put it in Reaction.

I encourage all lab groups to put this email in a binder or hung up somewhere so it can be referred to as needed.  This information will also be on the SCS Building Outages/Important Notices blog:

If you have any questions or concerns, please let me know.


Danielle Cruzan
School of Chemical Sciences
University of Illinois at Urbana-Champaign
505 S Mathews, 106 Noyes Lab | M/C 712
Urbana, IL 61801

217.300.6582 |


Under the Illinois Freedom of Information Act any written communication to or from university employees regarding university business is a public record and may be subject to public disclosure.

Tuesday, August 20, 2019



F & S will be conducting a LOW PRESSURE STEAM OUTAGE on THURSDAY, AUG 22 from 6:00AM to 10:00AM.  This outage is being done to reroute an air line for the pneumatic temp controls for RAL North to further control temperature control issues.  You may notice a SLIGHT CHANGE IN TEMPERATURE during the outage.  Further details of the outage are below:

Facilities and Services is requesting an outage on
LOW PRESSURE STEAM at ROGER ADAMS LABORATORY (0116) from 2019/08/22 06:00 to 2019/08/22 10:00 -
Outage ID : 21926
Outage Reason : The purpose is to schedule a shut down of pneumatic temp controls in order to reroute an airline in the penthouse. Currently there is no isolation valve. The whole building will need to be shut down in order to reroute the airline.
Building Sections affected : Roger Adams Laboratory North.
Building Services affected : Low Pressure Steam Outage is being requested in conjunction with TC air to further control temperature fluctuation issues.
Building Occupants Effect : The items affected will be a slight change in temperature felt in RAL North for a short period of time.

This information will be posted on the SCS Building Outages/Important Notices blog: & the ESCO project blog:

If you have any questions or concerns, please let us know.


Ken Wooldridge
Operations Manager
School of Chemical Sciences
505 S Mathews
Urbana, IL 61801
PH 217 300-3347
Cell 217 202-4908